Terms of Service

Seller Information:
MB NETVORKAS
Gedimino g. 22A-14,
Kaunas, Lithuania
VAT ID: DE367236424
Company Reg. No.: 305605077

1. Scope of Application

These Terms and Conditions apply to all orders placed via our online shop at www.vizmolife.de by consumers (§ 13 BGB) and business customers (§ 14 BGB). By placing an order, you agree to the Terms in the version valid at the time of purchase.

2. Rights and Obligations

Obligations of the Seller:
We commit to delivering the goods as agreed, issuing correct invoices, and processing returns in accordance with applicable laws.

Obligations of the Buyer:
The buyer is responsible for providing accurate information, timely payment, and proper handling of the goods. Returns must be requested within the applicable time limits.

3. Prices and Payment Terms

All prices are quoted in Euro and include statutory value-added tax.
Payment is processed securely via our payment provider Stripe directly during checkout. We offer the following payment methods: credit/debit card, Apple Pay, Google Pay, Klarna, SEPA direct debit, EPS, iDEAL | Wero and Bancontact. Depending on the payment method chosen, the amount is charged immediately upon order or according to the terms of the respective payment provider (e.g. for SEPA direct debit, a few days after the order). The goods are shipped after successful receipt of payment or confirmation of payment by the payment provider. You will receive an invoice electronically by email.

4. Delivery

Details about shipping costs, delivery areas, carriers, and delivery times can be found on our dedicated page: Delivery policy.

5. Returns and Refunds

Information about return conditions, refund rules, and return process is available on our dedicated page: Returns & Refunds.

6. Right of Withdrawal

Consumers have the right to withdraw from the contract within 14 days without giving a reason. The withdrawal period is 14 days from the day you or a third party named by you receives the goods.

To exercise your right of withdrawal, please send a clear declaration to: info@vizmolife.deYou may use our sample withdrawal form if desired.

Returns are not accepted if:

Opened or used food supplements
Sealed products whose seal was removed (Section 312g(2)(3) BGB)
Custom-made or personalized products

7. Warranty & Voluntary Guarantee

Consumers are entitled to a two-year legal warranty. In addition, we offer a 30-day voluntary guarantee.

Excluded from the guarantee are:

Damage from improper storage or use
Wear and tear
Modifications or alterations
Exposure to moisture or weather

8. Complaints & Replacements

If a product is defective, we will provide a free replacement or refund.
If the product is no longer available, we will issue a refund.

Please contact: info@vizmolife.de Include proof of purchase and, if applicable, photos.

9. Governing Law and Jurisdiction

Lithuanian law applies, taking into account consumer protection provisions of EU and German law (Art. 6(2) GDPR, Art. 3(1) EGBGB). The UN Convention on Contracts for the International Sale of Goods (CISG) is excluded.

For business customers, the place of jurisdiction is our fulfillment location in Germany, where legally permissible.

10. Contact

For inquiries, complaints, or questions:
📧 info@vizmolife.de
🌐 www.vizmolife.de